FAQ

Q1: What are the strengthness of 22WIN?

The 22WIN platform stands as the first Asian online gaming site to achieve premium status. Our organization offers sports games and live casino options plus slots together with B7 betting including horse racing and cockfighting action. 22WIN conducts quick processing for player deposits and withdrawals. Our team offers professional customer service around the clock to help our users.

Q2: Is it safe to join the 22WIN website?

All information about our players is absolutely secure by our system abroad. In addition, we also ask our banks, transfer agents, credit card institutions, and partners to secure our players’ information for their transactions. All their deposits are supposed commercial accounts and will not transmit to others.

Q3: What is the permitted age limit to join 22WIN?

The legal age limit to enter 22WIN is over the age of 18.

Q4: Is it compulsory to enlist with a real name at 22WIN?

For security reasons, players are required to enlist an account with names that match their bank account name. Hence, all deposit and withdrawal transactions must be presented using their correct names.

Q5: What should I do if I forget the password of the 22WIN account?

Please enter the 22WIN website, then click on “Forget Password,” fill in the full of correct information: user and registered email, then click ‘OK.’ Our system will send your email a temporary password to sign in. After signing in successfully, you may modify your password and use the newest password to sign in the next time.

Q6: Is online gaming legal?

In some countries or regions, it is against the law to play online gaming. In this case, you are required to comply with your local laws. Should you have any queries, kindly consult with law advisors in your place of residence for more information. Our company shall not take liability for those who violate their local laws.

Q7: May I use the credit card whose owner’s name is not my name?

You are advised to use your own credit card to make a deposit.

Q8: Do I need to pay a service charge when I make a deposit or withdrawal?

You may pay a small charge for service, depending on which method you choose. For this charge, kindly contact your banks for more information. There is free-of-charge processing from your information at 22WIN, whereas there are some charges of service processing by some banks, credit card institutions, or e-wallets you select. You may inspect the table of service charges at banks where you make a deposit or withdrawal. 22WIN does not acquire any charges from your transactions.

Q9: What documents are requested to make a withdrawal at 22WIN?

Withdrawal via local banks

In order to make a withdrawal quickly at 22WIN via local banks, gamers must provide us with their enclosed documents below

  • A copy of their ID card with a clear photo.
  • A copy of their bank account number.
  • A copy of debit/credit card (including front and back side)

First-time withdrawal.

For the first-time withdrawal, in order to ensure safety in accordance with the withdrawal privacy policy of 22WIN, players are asked to provide our company with some necessary information. After that, the players are required to wait for our confirmation with our financial department for three office working days.

All above documents must be transmitted to our email at [email protected]

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