We work hard to provide our players with the best online and mobile gaming experience; however, our service may not work perfectly all the time due to elements beyond our reach, including poor internet connections or technical problems.
This policy starts when our game experiences interruption or gameability loss. You must read the entire text before benefiting from our site’s services. You accept our policy terms just by using our services.
1. Players need to handle sudden internet disconnections so our service can deduct the appropriate amount from their account.
2. If a player loses their internet connection before placing a bet, the system will ignore the bet and keep the player’s funds unchanged.
3. The system accepts your bet when you become disconnected after placing it and automatically adjusts your account balance. The player’s account balance changes when they bet and fail to win the wager.
4. Players who want to check their bets and result records can contact our Customer Support team. This request helps us verify your information but does not change your wager results.
5. When issues remain, reach out to our Customer Support team. Our team conducts comprehensive, separate investigations of each case.
6. at any time and within its own discretion, reserves the right to adjust this policy and state the final verdict on all issues related to the same. Policy changes or related determinations will be expressed through in-app messages, electronic mail, WhatsApp, or written messages.
Live Baccarat
The conditions for the online Live Baccarat table are as follows:
1. When disconnection happens before a bet is placed in any of the options within the Baccarat Table, the bet will not be valid, and no adjustments are made to the account balance. This includes betting on either Player, Banking, Ti,e, and/or Pair.
2. When disconnection happens after a bet is placed in any of the options within the Baccarat Table, the bet will be valid, and any adjustments are reflected in the account balance. This includes wagering on either Player, Banking, Tie, and/or Pair.
Live Roulette
The conditions for the online Live Roulette are as follows:
1. When disconnection happens before a bet is placed in any of the numbers within the Roulette table, the bet will not be reasonable, and no adjustments are made to the account balance. This includes gambling on any number, color, even, odd, and/or number range.
2. When disconnection happens after a bet is placed in any of the numbers within the Roulette Table, the bet will be valid, and any adjustments are reflected in the account balance. This includes wagering on any number, color, even, odd, and/or number range.
Online Slots
The conditions for online slots are as follows:
1. When disconnection happens before spinning, the bet will not be reasonable, and no adjustments are made to the account balance.